FAQ’s

Got Questions?

Not a problem. Maybe some of these FAQ’s will answer your questions. Call us for any questions not listed at 310.456.1784.

What do your services cost? 
See our “Agency Pricing” page for price ranges for typical projects.

How long does a website take to build? 
Most website projects are completed in 1-3 months, however projects with more advanced programming or of larger size can take 4-6+ months. Due to the custom nature of our work, we can’t guarantee a deadline unless a rush surcharge is paid and our client replies to us promptly with their feedback.

What CMS (content management systems) do you work with for website development?
We have experience working with almost all major CMS systems including WordPress (Which we love and recommend!), Drupal, Joomla, Magento, Expression Engine, PDG Cart, CMS Builder and many others. If by chance we don’t know one, we’re extremely fast learners and can almost always figure it out.

Are you any good at SEO (search engine optimization) or do you only specialize in website development? 
Surprise surprise… but we’re pros with SEO and understand it inside and out. Don’t believe us? Google “web design”… “web designer”… “web builder”… “web designer los angeles”…etc. and you’ll find us on the first page of national level results. We believe the proof is in results.

Do you offer printing services for design projects? 
Yes, we can help you with any printing need you have at the same price or better than most local printers with amazing quality.

Are your services done inhouse or outsourced?
We’re proud to say we have an amazing team of inhouse designers for all design projects. Come in and meet them yourself at our Malibu headquarters!

Do you have flat rate pricing?
Yes,  we have flat rate pricing that includes a max cap of X amount of hours in a website project. Hours exceeding that get billed at a reduced rate. See our instant quotes for details.

Do you have hourly pricing?
Yes, we charge $120/hr for normal turnarounds for unique projects / requests. If you need things faster, a rush rate will apply.

Do you offer a warranty and/or customer support with any website you build? 
Yes, all websites developed by Vivid Candi include a 30 day warranty starting from the day the website launches live with a clients approval. This warranty includes additional customer support, minor QA changes (not new revisions) and support for emergencies (i.e. your website displays broken code on a major page, a form stops working, etc.). As rare as these things are, we think it’s a great idea to offer our clients some peace of mind with their website investment. Anything past the 30 day warrant is billed at our hourly rate.

Do you optimize each website you develop to work on 100% of all browsers?
The truth is it’s impossible for any website developer to guarantee a  website that is 100% compatible due to the huge number of browser types, computer types, device types, etc. The best practice in our industry which Vivid Candi uses will ensure is that each website is compatible for the majority of modern browsers and devices. We optimize for the latest modern browsers including Chrome, Firefox, Safari, Internet Explorer 8, Internet Explorer 9, etc. We do not optimize for Internet Explorer 7 anymore (unless specially requested and billed extra) since it’s considered dead now. Internet Explorer had a 3.6% global market share as of November ’11.

Do you offer phased website launches / soft launchs? 
Yes, we offer phased website launches (aka soft launches) for clients who don’t want to wait until their site is 100% complete to launch. In this scenario, we launch a limited beta version, even a 1.0 version, 2.0 version and so on as a client approves sections of a website. This is ideal for projects with a large scope of work that can take 6-12 months to complete.

Are there any hosting companies you don’t recommend? 
Yes! We highly recommend clients go with either our own hosting service or Rackspace which is also top notch. This gives us more control and expedites launch of a website, not to mention it’s likely your site will run 5-10x faster. Hosting companies we specifically recommend against are Godaddy, Network Solutions, Yahoo and Media Temple. All of these may sound like major national companies that should be a sure thing— we’ll yes they’re big companies, but at the same time that means you’re server will be shared among up to 500 other websites vs. 50 max on one of our servers. This bogs a site down and slows page loads drastically. Not to mention these big hosting companies are known to make global changes that can possibly break the programming on your website. We’ve seen this happen many times where 6 months later a site that ran perfectly untouched suddenly displays php render errors, memory allocation errors, etc. Then to make it worse, clients will call their support (which typically is offshored to people who barely know what’s really going on) and the companies will first deny they caused any problems. The majority of times they get back to our clients and then claim responsibility due to a change they made. If you want your website to launch smoothly, we highly advise against these big hosting companies. They’re meant for amatuer static html sites and they’re fine for that, they are not meant to power dynamic WordPress or other CMS driven websites.